To avoid error and confusion we cannot accept verbal requests for repeat medication over the telephone except in the case of the elderly, infirm or housebound patients. All telephone requests for repeat prescriptions should be made after 2pm. Except for exceptional circumstances repeat prescriptions take 48 working hours to process.
All requests must now be made via one of the following:
By using the appropriate computer slip, ticking each item required, and handing it in to a receptionist
By posting/faxing the appropriate computer slip, stating clearly the items required. All requests made by post should allow extra time for requests to be processed.
Children under 16 years of age cannot collect prescriptions. If there is any doubt whatsoever as to the age of the person collecting a prescription the reception staff may ask for prove of age.